Lesson 2 Be a Wise Consumer
Light Up Dark Patterns
Have you ever bought something online after seeing a message such as “Hurry! ____ item left!” even though you didn’t intend to buy it?
Or ____ you ever felt rushed into making a purchase because of a limited-time offer?
If you have, then you may have ____ prey to a dark pattern.
Dark patterns are manipulative designs on websites and applications that trick users ____ making unintended decisions.
These deceptive practices often have consequences that cause financial ____ to the users.
Forced continuity
A widely used dark pattern is the ____ of “forced continuity,” which requires users to pay a membership fee after a free trial ends.
Companies deliberately avoid informing ____ about the end of the free trial period or make the cancellation process complicated.
As a result, users have to ____ membership fees even if they no longer want to use the service.
____ common type of dark pattern is known as “hidden fees.”
This design suddenly ____ extra fees at the last step of the ordering process.
On the final page, consumers are surprised to ____ additional charges, such as shipping or processing fees, which the seller has added to increase the final cost of the order.
Confirm-shaming
“Confirm-shaming” is another online trick that ____ should be aware of.
This technique ____ users into feeling ashamed for cancelling their membership or requesting a refund for an order.
____ use this to keep their members subscribed, even if it goes against the members’ intentions.
For example, when users want to cancel their subscription, they are offered ____ options:
“I want to keep my benefits” and “I want to give up my ____.”
The first option is presented in an appealing way, while the ____ option seems like a bad choice.
Digital platforms
Dark ____ on digital platforms are becoming more complex and more prevalent.
So, ____ is driving their growth?
Over the years, online commerce has grown ____, especially with the development of smart phones and other digital technologies.
As the ____ in online markets has intensified, companies have begun to develop sneakier strategies to trick people into making purchases.
While these companies insist that they are ____ using new types of marketing strategies, critics do not agree that dark patterns are valid marketing strategies.
Rather, they suggest that a real ____ strategy create value for both companies and customers, promoting positive and supportive relationships.
Dark patterns, in ____, not only manipulate customers to act against their intentions, but they can also lead to financial losses and personal data leaks.
To tackle this problem,
To tackle this problem, extensive research across various websites and applications is being conducted to ____ the prevalence of dark patterns and come up with solutions.
In addition to research, governments are actively discussing on ____ to regulate these deceptive design patterns.
The ____ Digital Service Act, which banned dark patterns on online platforms in 2022, is a good example of such regulation in this area.
Such regulations are expected to increase, limiting companies’ deceptive marketing practices in the digital ____.
However, regulations alone may ____ be sufficient.
As individuals, we should take steps to combat dark patterns and be ____ for our online shopping behavior.
This includes being ____ while making purchases, reading terms and conditions carefully, and recognizing that companies’ interests may not be the same as our own.
Developing an awareness of dark patterns is also essential to ____ potential harm and economic loss.
Ultimately, our attention and efforts will protect us ____ manipulation and enable us to make wise decisions in this digital age.
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